Refund policy

Updated October 31, 2026

Problems with your purchase

Contact us if you were charged twice, cannot access your files, received the wrong resource, or believe the files do not match the product description. We will review the order and work to restore access, correct the issue, or arrange an appropriate refund.

How to request help

Message @LexcellenceAI on Instagram. Include your receipt reference, purchase date, resource name, and a short description of the issue. Do not include full card details or passwords. We may need to verify the purchase before changing access or issuing a refund.

Other refund requests

Change-of-mind requests are reviewed individually. These resources do not promise particular AI output, views, followers, income, or business results. Read the product description and tool requirements before purchasing.

Approved refunds

Approved refunds are returned through the original payment method. The time for funds to appear depends on the payment provider and your bank. A fully refunded or disputed order may lose download access. No part of this policy removes consumer rights that apply to your purchase.